How Rewind Vending Handles Your Data

Last updated: June 15, 2025

1. Information We Collect

When you contact us through our website or request a service quote, we collect the information you provide in our forms. This includes your name, email address, phone number, company name, and the details of your inquiry. We also collect technical data automatically, such as your browser type, device information, IP address, and pages visited, to understand how our site is used.

2. How We Use Your Information

The data we collect is used for specific purposes: responding to your inquiries, preparing quotes for vending machine refurbishment or maintenance services, scheduling service visits, and improving our website and service offerings. We may also use your contact information to send you relevant updates about our services if you have opted in to receive such communications.

3. Cookies and Tracking

Our website uses cookies and similar tracking technologies to remember your preferences, understand how visitors navigate our pages, and measure the effectiveness of our content. These tools help us identify which machine types and services generate the most interest. You can control cookie settings through your browser, but disabling them may affect your experience on our site.

4. Data Sharing and Processors

We do not sell your personal information. To operate our website and deliver services, we share data with trusted third-party processors who assist with website hosting, email delivery, analytics, and customer relationship management. These processors are contractually obligated to protect your data and use it only for the services they provide on our behalf.

5. Data Retention

We retain your personal information only as long as necessary for the purposes described in this policy. Service records and maintenance history are kept for the duration of our business relationship with you. Inquiry data is typically retained for two years, after which it is securely deleted or anonymized.

6. Your Rights

You have the right to access the personal data we hold about you, request corrections to inaccurate information, ask for deletion of your data, and object to or withdraw consent for certain processing activities. You may also request a copy of your data in a portable format. To exercise any of these rights, contact us using the details below. We respond to all verified requests within 30 days.

7. Transparency Commitment

We are committed to honest communication. We do not make misleading claims about our refurbishment process, machine availability, or performance guarantees. Our service descriptions reflect actual capabilities, and any performance data we share comes from real telemetry reports. We do not use fake endorsements or create false urgency in our marketing.

8. Contact Information

For privacy-related questions, data access requests, or concerns about how your information is handled, please reach out to us:

Rewind Vending

614 George Springs
North Louiseport, EC 5265

Phone: 043-565-9612

Email: info@rewindvending.com